---
page_title: Refunds
product: SmartGateway Third Party Plugins
platform: Woo-commerce
page_source: https://smartgateway.hdfc.bank.in/docs/smartGateway-third-party-plugins/woo-commerce/resources/refunds
llms_txt: https://smartgateway.hdfc.bank.in/docs/llms.txt
product_llms_txt: https://smartgateway.hdfc.bank.in/docs/smartGateway-third-party-plugins/llms.txt
---


# Refunds



Refunds can be initiated only for transactions that are CHARGED. The refunded amount will be settled to the same payment method that the customer used for making the payment.


### Initiating Refunds



Refunds can be initiated through the SmartGateway dashboard.

1. Single Refund
2. Batch Refund
   
   
   ### Single Refund
   
   
   
   Single refund can be created for individual transactions by following below steps:
   
   1. Login to SmartGateway Dashboard and navigate to **Orders**  under **Payments** .
      
      ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/smartGateway-third-party-plugins/-953hx.jpeg)
   2. Navigate to the order for which you need to create refund and click on **Create Refund** .
      
      ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/smartGateway-third-party-plugins/-Yn2sa.jpeg)
   3. You will get a popup with all the order information. Enter the amount and click on **Initiate Refund** .
      
      ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/smartGateway-third-party-plugins/-lR9MN.jpeg)
   
   
   ### Batch Refunds
   
   
   
   Users can mark multiple refunds by uploading a single file by selecting Batch Refund in SmartGateway Dashboard. Follow the steps mentioned below:
   
   1. Login to SmartGateway Analytics Dashboard and Navigate to  **Bulk Operations**  under **Payments.** 
      
      ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/smartGateway-third-party-plugins/-3qGM8.jpeg)
   2. Click on **Create Batch Refunds**  and Download the sample CSV file to check the details and the format in which you need to upload the file.
      
      ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/smartGateway-third-party-plugins/-Zhknv.jpeg)
   3. Once your batch refund CSV file is ready, upload the same.
   
   ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/smartGateway-third-party-plugins/-D5m3K.jpeg)
   
   
   
   
   ## Refund Status
   
   
   
   
   | Refund Status | Description |
   |---|---|
   | PENDING | Juspay has marked refund and sent a refund request to underlying PG. Refunds are always queued before being sent to the processing system. Hence, the initial status is always PENDING. Refunds take a maximum of 7 working days to be settled to the customer. Delay is specific to the payment method used by the customer. |
   | SUCCESS | Refund has been successfully executed by underlying PG. |
   | FAILURE | Refund has failed, you will have to re-initate refund again for the same Order. |
   | MANUAL_REVIEW | Refunds that are pending for more than 10 days goes into manual review. In this case you need to check the refund status at underlying PG and re-initiate the refund if it has failed at PG's end. |

---

## See Also

- [Test Resources](https://smartgateway.hdfc.bank.in/docs/smartGateway-third-party-plugins/woo-commerce/resources/test-resources)
- [Pre-Requisites](https://smartgateway.hdfc.bank.in/docs/smartGateway-third-party-plugins/magento/overview/prerequisites)